I'm Missing Some Trips. What Should I Do?

First, check your filters. The Trips page filter panel (Filters on mobile) narrows by reservation type, dates, and status, so a past trip stays hidden until you switch Dates to Last Year, and a cancelled one stays hidden until you switch Status to All or Cancelled.

If the trip still isn't showing, click "Missing trips?" at the bottom of your trip list to open options for adding it.

Forward a confirmation email: Enter the email address you'll forward from, verify it, and then forward your hotel or flight confirmation to trips@gondola.ai. We'll add it automatically and start tracking it for savings.

Add a trip manually: Select "Add Hotel" or "Add Flight" and enter your reservation details directly. Once Gondola matches the hotel to a property in its catalog, it starts monitoring your stay for rate drops right away. If the property can't be matched yet, the stay still appears on your Trips page with the details you entered, but rate monitoring and savings actions stay hidden until the hotel is available in Gondola's catalog.

You can also contact support@gondola.ai if you need help.